Delivering Exceptional Customer Experiences - VIRTUAL

Wednesday, September 17, 2025 (11:00 AM - 12:00 PM) (EDT)

Description

Industry experts say the key is your ability to connect with people and foster deeper relationships. How do you get more referrals, fuel your pipeline, and close more quickly in today’s competitive market? Industry experts say the key is your ability to connect with people and foster deeper relationships. Research will tell us your Emotional Intelligence is a driving factor in your ability to do this! In this short sales-focused session, you will explore: -The science of Emotional Intelligence and how it impacts sales effectiveness. -How to use the awareness of emotions to influence customers and referral partners creating a stronger connection with you. -To better understand the link between your emotions and the drivers that foster your personal success more broadly. --- Richard Lauro, Director, Mortgage National Training has been in the mortgage banking industry for more than 25 years, and has held a variety of positions: processor, closer, underwriter and loan officer. His focus has been on training for more than 20 years, and with such rich industry experience, he is an extremely versatile trainer. NO CE CREDIT IS BEING OFFERED FOR THIS TRAINING.
Virtual
Event Contact
Cindy Litwinsky
352-799-1971
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Wednesday, September 17, 2025 (11:00 AM - 12:00 PM) (EDT)
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