Description

How does a Realtor® dissolve conflict or personality clashes when doing business? How do they know if they may be perceived as challenging and stubborn? This course will help Realtors® diffuse conflict, engage in active listening, and produce solutions for their client without becoming mired down in conflict and misunderstanding. The lessons will provide professional and effective means for learning how to work with wide-ranging personality types and dispositions. Course Objectives: *Identify the major causes of conflict. *Avoid 'roadblocks' to communication. *Set the stage for profitable discussion of the conflict/problem. *Brainstorm mutually acceptable solutions to the conflict/problem. Instructor: Stacy Plean